Items Marked Down 50% Off or More, Jewelry, Lingerie, Bath + Beauty Products, Candles, and Fragrance purchases.
How Do I Begin the the Return Process?
If you are not completely satisfied with your online purchase, and your purchase is not one of our final sale items, then you can send it back to us for a 100% refund to your bank accountor a 110% store credit refund. Please contact us at firstname.lastname@example.org to begin your return process.
To qualify for a refund, we ask that you return within 14 days of purchase. To be eligible for a return, your item must be unworn, unwashed and with the price tags attached, in the same condition that you received it. Original packaging must be intact and in sellable condition. We have the right to deny any returns we feel do not meet these requirements.
When returning shoes, the return will be denied if the shoe box has been used as the shipping box. When returning bathing suits, the return will be denied if hygiene sticker is no longer in place.
We recommend that you send the package back to us via a traceable carrier and to insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages sent back to us
How Do I Begin the the Exchange Process?
If you are not completely satisfied with your online purchase and would like to exchange your item, please contact us at email@example.com. All exchanges must be made within 14 days of purchase.
To qualify for an exchange, we ask that you reach out to us within 14 days of purchase. To be eligible for an exchange, your item cannot be final merchandise and it must be unworn, unwashed and with the price tags attached, in the same condition that you received it. Original packaging must be intact and in sellable condition. We have the right to deny any exchanges that we feel do not meet these requirements.
When Will You Process My Return or Exchange?
Exchanges and refunds are processed within 3 days after we receive the merchandise. Please note we process returns Monday - Friday. If we receive your return on the weekend, we will process it the following Monday.
You will receive a confirmation when your exchange/refunds are received and processed.
For returns, we will refund the method of payment you used for the original purchase for the purchase price of the merchandise, excluding the shipping cost. For store credits, we will email you a store credit in the form of a gift card.
If you received an item that is damaged, please contact us immediately at firstname.lastname@example.org. All damages must be reported within 48 hours upon delivery. We will replace items if they are defective or damaged.
Unfortunately, we cannot control what happens to your package once they are in the hands of our designated mail carrier (UPS or USPS), therefore Wright's is not responsible for any orders that are lost or stolen. We will, however, do our best to help you navigate the claims process to either locate your package or get you a refund. For added security, we recommend adding signature delivery to your order.